Privacy & Confidentiality

For us to deliver high quality care, we hold patient medical records, consultation details, test results, past prescriptions, and any other recorded treatments by past and current health professionals involved in your care and treatment. This information is stored securely and electronically for our health professionals to access.

We are sometimes required to disclose your personal medical records to other entities involved in your care. For instance, when you are referred to a specialist, we are obligated to provide information relevant to your treatment in a referral letter. In return we receive results and information from the specialist.

In accordance with the Victorian Health Records Act 2001 you have an enforceable right of access to your health information, these requests must be made in writing to the practice manager. No information will be released without patient consent unless we are legally obligated to do so.

If you need your medical records to be transferred to another medical practice, we require a filled and signed Medical History Transfer Form that is available at our reception.

SMS reminders

You will be sent an SMS reminding you of the date and time of your appointment the day before and the morning of your appointment. Please inform us if you wish to decline this service.

Email correspondence

Emails are only for general communication and not for urgency or emergency communication, your emails will acted upon within a 24 hour period.

Medical records

We operate a computer based medical record system. If you want to obtain information from your medical records please enquire at reception.

Please advise our receptionist should any of your personal details, address, phone number or circumstances change. Your Medicare Card, Health Care Card, Pension Card and other entitlements must be valid and up to date. 

Your medical record is a confidential document. It is the policy of this centre to maintain security of health information at all times, and to ensure that this information is accessible only by authorised staff members.

Reminders & information

As part of our commitment to preventative care we may issue you with recalls, reminders and/or information by email, letter or SMS. Please inform us if you wish to decline this service.